A customer service agreement ensures that both the client and service provider understand the scope of work, the terms and conditions of its completion, and the overall cost. As a small business owner, using this type of agreement promotes a positive, transparent relationship that your customers will appreciate.
It ensures that both the client and service provider understand the scope of work, the terms and conditions of its completion, and the overall cost.
- The scope of work should provide a comprehensive description of the tasks and deliverables included in the agreement. State exactly what you'll be completing for the customer.
- Exact prices for each deliverable should be spelled out along with a payment schedule. If you have a range of payment plans to choose from, provide the customer with these options before creating the agreement.
- The agreement must detail liability in the event that the client is unhappy with the deliverables or you are unable to complete the project as promised. In the latter instance, you should also provide refund and/or compensation information. The wording of this section should limit your liability in unexpected situations and other circumstances for which you do not want to be held responsible.